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Answers (2)

“Reparations” for Mechanical Problems Causing Missed Connections

“Reparations” for Mechanical Problems Causing Missed Connections

  1. Anonymous

    Hey Ben,
    Any words of advice on seeking compensation or ‘reparations’ (from AA)? Our international trip to South America began with a problem on the domestic connection (ORD to Miami). A mechanical problem in Chicago caused a two-hour delay, which meant we missed our once-a-day-flight to Brazil from Miami. We missed a whole day of our trip. At the time of the mechanical problem in Chicago, a rebooking agent (via phone) offered us $300 per person travel vouchers – and allowed us to extend the original trip (to make up for the lost day). We had to make a decision on the spot so we accepted the $300 vouchers, but I read later that I might’ve been able to ask for cash instead. (Plus, I don’t really have the vacation time or the travel money to go on another trip anytime soon, despite the voucher.) I contacted customer service, but they acknowledged the voucher and left it dead in the water – essentially claiming no responsibility. I don’t want to jeopardize the voucher, but I’d really rather have cash. Do I push the issue up the food chain? Not to mention that AA doesn’t have a customer service phone number, all gripes must be dealt with via email, so I don’t even know who I would speak to. Thanks, Gilberto

  2. MidSouthSkier

    Gilberto, according to [URL=’’]this page[/URL] on Chris Elliott’s site, AA does have a customer service number. Whatever you decide, it will pay to be patient and polite vs. confrontational.

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