QR Lite Fare – Lounge Access
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Trans Atlantic
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Arkia in Beirut?!
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Ticket Expiration Policy
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Air France
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Global Entry Application Question
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Emirates miles
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Canceled flight recompensation
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EK DXB – JED
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BA status
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Answers (1)
Refunds from Swiss for passengers covered by Regulation (EC) No 261/2004
Refunds from Swiss for passengers covered by Regulation (EC) No 261/2004
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Anonymous GuestIf anyone had their flights cancelled by Swiss and were unable to get a refund given their new illegal policy of simply not processing refunds, I can recommend filing a complaint with the local aviation authority most relevant to your trip.
I filed a report with the Swiss Federal Office of Civil Aviation, based on which they opened an administrative penal procedure against Swiss, after which they finally processed the refund. Took a month or two, but got there in the end and didn’t have to settle for a travel voucher that may not be worth anything if/when they go under..
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