Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
@Lucky – I have a Kenya Airways ticket where the fare rule specifies first change free and $50 for subsequent changes. There has been a schedule change and flight number change on the return leg (now arriving 15 minutes earlier). Unrelated to this, I called to make a date change to travel this week. I am however being charged the $50 date change fee because according to them, the free change was already utilised when THEY made the schedule change. Multiple HUACA yield the same result as it has been documented in the PNR notes that the free change has already been used. Any ideas to get around this?
@ Sean M. — Ouch, that’s really annoying. Especially bad since it seems your record was notated, and now agents are just regurgitating that. Have you tried asking to speak to a supervisor and asking them to tell you which change you supposedly made to the ticket? That’s really annoying. Sorry. :-/