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Mysterious Singapore Airlines restrictions on adding segments and stopovers
I have read on many blogs about the ability to pay $100 to add a stopover to a one-way SQ award, and I have also read that since you can’t book mixed-class awards online, you should just book the first class segments (e.g. LAX – NRT – SIN) online to get the 15% discount, and then call to add the segment to your final destination (e.g. SIN – REP) on regional business class.
In practice, several friends and I have been told by numerous SQ agents that they can’t make these changes. In each case, I have found the space showing as available using Krisflyer miles, but when I talk to the agent, they say they can’t make the confirmed change to my itinerary. Neither the stopover at NRT, nor the added segment from SIN – REP. In both cases they say I would have to waitlist.
I have had trouble getting a clear answer, but it sounds like they’re saying I would need all segments to be simultaneously available from scratch, and that they would somehow have to qualify for a stopover award. Is this true? If so, is there ever a way to know in advance if a stopover and/or an added segment in business class will be allowed before you transfer a ton of miles over to Krisflyer?
I would suspect that it’s a matter of calling to do it all upfront, but another friend tried that and was told that an available leg LAX – NRT on day 1 could not be combined with an available leg NRT – SIN on day 6, even after paying the $100 stopover fee. Is this just a problem with one-ways or would the same invisible restrictions apply on a round trip? If so, how can you know which flights can be combined in a stopover award and which ones can’t?
Kevin, I believe SQ applies married segment logic sometimes which may create an issue. With that said, I’ve usually been able to call in and have them create itineraries that don’t work on the website. I would try calling again.