Questions and Answers

Hello Lucky:

Have you heard anything about the transition to the combined program Bonvoy program, and security issues? I have been trying to get into my Marriott account (Titanium Elite) for a couple of days, but to no avail. This morning I called their support line, only to find out that someone had called in through the sales line and managed to convince them [Marriott] to change my email address. According to their support line, this happened on March 4th, and somehow, they, the perpetrator, managed to answer all my security questions….how? Anyway, I had them [Marriott] go into my history and restore my email back the way it was. My points were intact, but now I am trying to see what else they did. What was strange, and somewhat unnerving was, how monotone the representative was, like what’s the big deal, no sense of urgency. With the above in mind, is this the new Marriott norm?

Regards, Clint

Would freak me out for sure. So they didn’t use any of your points? I would ask Marriott if they could set me up with a new account and transfer my points. Or at the very minimum change my security questions (often easy to hack via social media information).

This is really shocking. I have trouble getting into my own account, answering my own security questions without generating text messages and codes and password changes and all kinds of pseudo security hoops to jump through to gain access. Makes you wonder just how bad things are with them.

I would definitely request an account number change.