New world record
Can you help?
0
Questions and Answers
Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Filter by:
LEONARD LEWENSTEIN, M.D.
Can you help?
0
Miles transfer
Can you help?
0
Brandenburg airport shows Global Airlines pic
Can you help?
0
How to reach you?
Can you help?
0
Asiana Airlines Delay + Flight Diversion – Denied Full Reimbursement
Can you help?
0
Lounge Access – Family of 5
1
Insane Experience on AA at MIA Yesterday
1
Travel Insurance Claim Through Chase CC
Can you help?
0
Frigid Temps!?
Can you help?
0
Answers (2)
LH First Issue
LH First Issue
-
Anonymous GuestI just flew LH in first from FRA-IAD booked using united points. Throughout the entire flight the inflight entertainment was not working and due to an upgrade to the wifi system earlier in the day the vouchers they provide for free wifi could not be used. I personally believe i deserve some sort of compensation for this but was hoping for some advice on who is the right person to contact since i bought the ticket through united and flew on Lufthansa. Has anyone experienced this before and if so what if any compensation did you receive?
Thanks in advance
-
rickyw Community Ambassador
Never experienced specifically, but you definitely contact Lufthansa and not United. No need to mention how you booked the flight, it’s irrelevant to them. I’d start with contacting customer service online and explain you flew Lufthansa First Class and had the issues you mentioned. Good luck!
Your feedback is important in helping us keep our community safe.