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Latest baloney from Iberia and their fraudulent AVIOS promo
Purchased 10 1-ways on 6/22.
Although receipts showed Iberia + number, none were linked to my account.
Same day linked all 10 to my account.
Waited. Waited. Waited.
A few days later account was locked. I called the call center and they sent me new pin which unlocked the account. (Not sure what for)
7/2/18- proactively sent in my passport and bookings. Got email reply acknowledging the items were properly received.
Today got the following message, out of the blue. (and a separate email with a new pin)
[INDENT][I]Dear SUCKER CONSUMER: (name changed for dramatic effect)
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on [URL=’http://iberia.com/’]iberia.com[/URL], we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios. If the information in your bookings is correct, you should see these credited in your account very shortly.
Your Iberia Plus Service Center.[/I][/INDENT]
Of course, no AVIOS posted. And since my passport has a middle name on it, whereas the bookings do not, I anticipate a fight over the Avios.