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Answers (2)

Issue with Award Ticket on United partner

Issue with Award Ticket on United partner

  1. aeg

    I transferred 60k UR points to United to book 2 saver award ticket from IAD to Warsaw. The reservation went through initially but I just received the following email from United:

    Thank you for booking your travel on [URL=’http://www.united.com/’]www.united.com[/URL].

    We are unable to ticket the above-referenced reservation. Some airlines require 24 hours to confirm a seat on their flight. In this case, we were unable to confirm your flight(s) on
    Lot Polish Airlines. If you are in the US, please call us at 800-UNITED1 (800-864-8331) so we can assist you in making alternate arrangements. If you are outside of the US, our international phone numbers can be found at the following link: [URL]http://www.united.com/web/en-US/content/Contact/reservations/default.aspx[/URL] .

    Does anyone have any experience with this. What is the best way to handle it when I’m on the phone with a United agent. I want those seats, though I could move to another day if I had to. The problem is that there were not many saver level awards on other days.

    Thanks in advance.

  2. wilve

    I had this issue with a ticket on Juneyao airways booked through United. Call and ask them to try ticketing again, or ask for the reason that the reservation wasn’t ticketed

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