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Answers (1)

Interline ticketing issue – who owns the ticket

Interline ticketing issue – who owns the ticket

  1. Anonymous

    Hi Lucky – I have booked a trip to Rome in June 2018, for my family of 5 through Expedia. I purchased back in December 2017, and have flights there on Lufthansa and home on Air Canada. I made a mistake on my daughters ticket and misspelled her last name – adding an extra L – instead of the correct Bolling, I spelled it BollinLg. Honest mistake, I am human. I called Expedia when I realized my mistake, (although it was just recently) and they told me that it was issued on “Air Canada stock” and they said call the airline. So, I called the Air Canada and explained the mistake and asked them to fix it (and if required – I could pay the change fee $60 CAD). They told me that they could not fix it because Lufthansa would not be able to see the change and would cancel my ticket on their airline, so I called Lufthansa. And of course they said that they could not correct it because it was an Air Canada ticket – beginning with 014. And they suggested I call back to Expedia – I was starting to feel like it was a merry go round. An issue here is that as a consumer, no place was it disclosed to me that there were attachments or limitations to this ticketing – it appeared that I was purchasing a one way to Rome with Lufthansa (with Lufthansa flight numbers and confirmation code) and Air Canada (with AC flight numbers and separate confirmation code) but after reading many blogs it appears it is an interline ticket agreement unbeknownst to consumers what that even means. Air Canada’s solution is “allowing me” to debook and rebook at today’s prices – which are an astounding 7K dollars more than when I booked, and that is just the one misspelled ticket – obviously this is not a solution. I have read there is a 72 hour window when the airline takes control of the reservation and is able to make corrections, and I have also read that the 24 hour before flight window the reservation is released to the airport and corrections can be made then? What is your insight and advice here? I don’t want my daughter to be denied boarding or be denied coming home once in Rome, but it seems one letter should not be that tough to correct? Are there special rules/policies when buying an “Interline” ticket that preclude the standard policies of each stand alone airline on the ticket?Thank you in advance for your insight.

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