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Answers (2)

Iberia Expiring Miles If You Mix New Miles With Old Miles

Iberia Expiring Miles If You Mix New Miles With Old Miles

  1. Anonymous

    Hey Lucky,

    I have an Iberia Plus account. I had 400 miles sitting in this account for 3 years. 3 Years is the date Avios expire with Iberia.

    4 months ago I transferred 31,000 Chase Rewards Points into my British Air Account.

    Then, I transferred 11,500 Avios from my BA account to my Iberia account about 3 weeks ago.

    I logged in two days ago and noticed I had 0 miles.

    Because my 400 previously existing Avios were 3 years old, and I had mixed 11,500 new Avios in with the old Avios, they canceled all 11,900 points.

    I called Iberia twice, spoke with 2 different supervisors who said this was correct (and I pushed hard, I did not give up easily). Then I sent an email to Iberia Plus. They responded this was their policy. They informed me transferring Avios does not extend the 3 year expiration date. I told them, ok, that’s fine, but only 400 Avios were 3 years old. The other 11,500 were 4 months old. They said it didn’t matter.

    I sent another email with screenshots, and I’m waiting to hear back, but this is pretty f’d. Have you heard of this before?

    Thanks,

    Jon Lombardini

  2. Gaurav

    That’s certainly interesting and a unique application of expiration rules. [USER=4]@Lucky[/USER] and [USER=7]@Tiffany[/USER], is this your understanding too?

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