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Answers (3)

Hyatt Qualifying Night Credit for Points/Free Cert

Hyatt Qualifying Night Credit for Points/Free Cert

  1. PintoS

    Good Day,

    I booked a Hyatt room using my free Night certificate that I attained after reaching Explorist. However, I got an email from Hyatt Customer service, stating points stays are not counted towards qualifying night. However, Based on your Article, [URL][/URL]
    I thought I was able to get a qualifying night. Can you let me know where I could find the correct wording. This is what I found in their Policy
    (i) [U]Tier-Qualifying Nights[/U]. A Member may earn awards based on the number of nights the Member (i) stays at a Hyatt hotel or resort; (ii) pays an Eligible Rate or redeems a Free Night Award; and (iii) associates his or her valid Program membership number with the reservation (either at the time of reservation or check-in or by requesting retroactive credit for the night in accordance with Hyatt’s procedures) during the applicable measuring period (each a “Tier-Qualifying Night”).

  2. Gaurav

    In the past my free nights have counted. I would check your counter after your stay.

  3. PintoS

    [QUOTE=”Gaurav, post: 67122, member: 79″]In the past my free nights have counted. I would check your counter after your stay.[/QUOTE]
    I sent Hyatt Customer service an email with the above Policy note, and then they updated the Counter. But no apology from them

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