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Hyatt Qualifying Night Credit for Points/Free Cert
I booked a Hyatt room using my free Night certificate that I attained after reaching Explorist. However, I got an email from Hyatt Customer service, stating points stays are not counted towards qualifying night. However, Based on your Article, [URL]https://onemileatatime.com/hyatt-counting-award-stays-to-status/[/URL]
I thought I was able to get a qualifying night. Can you let me know where I could find the correct wording. This is what I found in their Policy
(i) [U]Tier-Qualifying Nights[/U]. A Member may earn awards based on the number of nights the Member (i) stays at a Hyatt hotel or resort; (ii) pays an Eligible Rate or redeems a Free Night Award; and (iii) associates his or her valid Program membership number with the reservation (either at the time of reservation or check-in or by requesting retroactive credit for the night in accordance with Hyatt’s procedures) during the applicable measuring period (each a “Tier-Qualifying Night”).
In the past my free nights have counted. I would check your counter after your stay.
[QUOTE=”Gaurav, post: 67122, member: 79″]In the past my free nights have counted. I would check your counter after your stay.[/QUOTE]
I sent Hyatt Customer service an email with the above Policy note, and then they updated the Counter. But no apology from them