Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Hyatt Qualifying Night Credit for Points/Free Cert
Good Day,
I booked a Hyatt room using my free Night certificate that I attained after reaching Explorist. However, I got an email from Hyatt Customer service, stating points stays are not counted towards qualifying night. However, Based on your Article, [URL]https://onemileatatime.com/hyatt-counting-award-stays-to-status/[/URL]
I thought I was able to get a qualifying night. Can you let me know where I could find the correct wording. This is what I found in their Policy
(i) [U]Tier-Qualifying Nights[/U]. A Member may earn awards based on the number of nights the Member (i) stays at a Hyatt hotel or resort; (ii) pays an Eligible Rate or redeems a Free Night Award; and (iii) associates his or her valid Program membership number with the reservation (either at the time of reservation or check-in or by requesting retroactive credit for the night in accordance with Hyatt’s procedures) during the applicable measuring period (each a “Tier-Qualifying Night”).
In the past my free nights have counted. I would check your counter after your stay.
[QUOTE=”Gaurav, post: 67122, member: 79″]In the past my free nights have counted. I would check your counter after your stay.[/QUOTE]
I sent Hyatt Customer service an email with the above Policy note, and then they updated the Counter. But no apology from them
Your feedback is important in helping us keep our community safe.