Hyatt Gold Passport points never expiring

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Anonymous Guest

August 23, 2015, 9:15 pm

Hi Lucky,

First – love your blog and love all the tips. Thanks so much!

I recently received an email from Hyatt alerting me my points are about to expire. After searching their website, I couldn’t figure out when nor when was my last stay/activity. I emailed Hyatt and their response was confusing:

“The points that you earned on your Gold Passport membership do not expire.” and “However, we would like to bring to your attention that points can be redeemed only when your membership is active.Hyatt Gold Passport accounts only close if there is no activity for a duration of more than 24 months and the review process of inactive accounts will begin on Thursday, 31 March 2016.”

They still didn’t really answer my question. Does it mean my points will expire on March 31, 2016 because my last activity was March 31, 2014? or that they simply don’t review inactive accounts but is expected to start doing that next year? What is their policy anyway?

Thanks!
Sandy

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Hyatt Gold Passport points never expiring