Questions and Answers

I have been a Diamond now Globalist member with Hyatt since 1992 through today with the exception of 6 years. In 2017 in the last quarter with only 29 nights, I was offered a promotion from World of Hyatt to renew globalist status if I stayed another 20 nights before 31 December 2017, which I did. In 2018, last year, as a Globalist I stayed 56 nights and believed i would requalify for Globalist status for 2019 after 55 nights per your write up on 18 December, but WofH is telling me I actually needed 60 nights to requalify not 55 due to my promo. I called Monday evening and the manager I spoke to said for 2019 under the new rules everyone needs 60 nights to requalify which according to your write-up on the 18th is not correct. It appears she too is confused with all the changes! When I pointed it out she became defensive that it is up to each guest to know the rules of the program and she needs to maintain the integrity of the program, so I am out. I truly did not know the promotion in 2017 would change my requalifying criteria, did you know about this? This morning I was told my case is under review but there is no guarantee. Any comments or suggestions how to handle if their decision is a No? Again I have been a loyal Hyatt customer since 1992. Thank you for your help.

I tried explaining my many years as a Diamond member but she has no record of it past 5 years back. When I asked to speak to someone higher she stated she would bring it to Hyatt’s attention and get back to me. From her tone of voice, I believe the answer coming back will be negative.

Any suggestions how to handle this or who else I can speak to? I am a lifetime Platinum with Marriott / Sheraton but also go out of my way to remain loyal to Hyatt.

Thank you very much for any help you can provide.

Angelo Rinaldi