Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Transiting in the UK

Can you help?
0

AA Flagship First Check In LAX

1

Global Entry Conditional Approval

Can you help?
0

Chase BA 10% Discount – Credit to AAdvantage?

1

Daily Emails?

3

QR Lounge access transiting Doha from First to Business

2

Site Feedback

Hot topic, get involved
39

Transiting LHR on a BA First Class/Club Europe Ticket

2

Newsletter

2

How do I deal w extra seat reservation?

3

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (1)

Hyatt discrepancies in hotel categories

Hyatt discrepancies in hotel categories

  1. BIndair

    Hi Lucky,
    Trying to book free night award in the UK, I noticed there are more than a few discrepancies between what’s on Hyatts webpage ‘Find your Hyatt’ and what it says during the actual booking process, and what it shows the Reservations agent when calling in.
    For example, on the ‘Find your Hyatt’ page it shows the hotel ‘Flemings Mayfair’ (from SLH collection) as a cat 3 hotel. When trying to book a Free Night Award cat 4 online, it gives an error. When calling in, the agent says it’s a cat 6 hotel.
    Another example, the Luton Hoo Golf and Spa shows on the website as a cat 6 hotel, but when calling in the agent says it’s a cat 3.
    These discrepancies count for many other hotels in the SLH collection in the UK. I’m not sure if SLH’s in other regions are also affected.
    Lucky, what do you make of this?

Sign in to help answer questions.