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Answers (2)
Hyatt Award Cancellation – Are Points Returned?
Hyatt Award Cancellation – Are Points Returned?
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Salathiel New MemberI’m close to making a multi-room points-reservation for my family at the Hyatt Regency Grand Reserve Puerto Rico. It would be later in the year, but if COVID-19 has not improved for transportation or in Puerto Rico and we need to cancel, will our points be returned?
I ask because the Hyatt site seems to indicate that it’s up to the property involved. I hope that’s not the case! What is the general Hyatt policy? Or what is the practice at the Hyatt Regency Grand Reserve Puerto Rico?
Thank you! -
Clem DiamondFor what it’s worth I’ve always, always had my points returned as soon as I cancelled with Hyatt (and I cancelled many times). I am unaware of property specific policies though, but I find that surprising. You can simply give them a call or ping Hyatt on Twitter to confirm – they are super responsive.
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