Questions and Answers

I have tickets on Turkish Airlines to Ankara for a one week visit departing April 18th, which is one day after the new suspension of flights. Regardless of the suspension, at this time, I am clearly not going to Turkey any time soon. You recommended previously to contact the air lines closer to the departure time. I am hoping for a refund since I will most likely not fly with Turkish in the foreseeable future. Should I still wait or would it be better to contact them now?

Welcome [USER=6494]@Masspjm[/USER] – well, you can try to contact them now but, of course, be prepared to be on hold for a very long time. You might reach out via Twitter or Facebook though I have no idea how responsive the Turkish social media team is. Personally I’d wait until the next announcement of the suspension that will cover your dates and then call.

[QUOTE=”MidSouth Skier, post: 69207, member: 184″]Welcome [USER=6494]@Masspjm[/USER] – well, you can try to contact them now but, of course, be prepared to be on hold for a very long time. You might reach out via Twitter or Facebook though I have no idea how responsive the Turkish social media team is. Personally I’d wait until the next announcement of the suspension that will cover your dates and then call.[/QUOTE]
Thank you for your response MidSouth Skier. I just wanted to give you an update. The above mentioned flights were cancelled and I requested a refund thru their online portal. The auto response said this request will be evaluated within 7 days. I did not hear back from them and on the 7th day, I called Turkish Airlines and to my surprise, I was able to speak to someone right away. They encouraged me to rebook, get credit for a future booking, or get an open ticket. I kindly requested a refund if possible. At that time, I was told no problem but I could turn my tickets to points and receive bonus points in tune of 1000 for every 10 euros spent on my ticket. That made me think for a while since that is a ton of extra points. I opted for a refund. I was told it will take a minimum of 60 days.