Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
EU261 Refund & AA Codeshare
We purchased tickets to Europe in June/July (ORD-HEL then OSL-HEL-ORD) on AA.com issued on AA 001 ticket stock with AA codeshare flight numbers but all operated by Finnair…and found out that Finnair cancelled all these flights as part of their Coronavirus traffic plan.
We called AA to request a refund and were told to fill out a form at prefunds.aa.com only to receive an email today saying our non-refundable tickets could only be credited with vouchers valid for “future travel”
After calling AA again and informing them of our rights they claimed that EU261 wouldn’t apply to them (despite affirming DOT regulations apply) because the flights are operated by Finnair but Finnair said it’s AA’s responsibility to refund the tickets because they issued them…basically circular finger-pointing.
We were then told to email Customer Relations to file a complaint because they over the phone and the refund department “can only issue credits for this reservation”
Is AA or Finnair in the right and how should we best go about collecting a refund for these cancelled flights?