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Email from Ethiopian re “ADVISE ON WORNG FARE”
I got the below email re the ‘deal’ on Ethiopian from earlier this week (or was it last week?). I think I’m going to ask for a refund, but what are my rights here?
Dear Valued Customer,
Upon careful assessment, we have determined your ticket was done with wrong fare calculation. Ethiopian regrets the error and will offer you the following options:
1. Refund full amount in the same form of payment and currency
2. Make use of the ticket in economy class in the same itinerary by waiving additional charges.
3. Utilize the value of the ticket as a payment to purchase a ticket on any Ethiopian route with the applicable additional charges if any,
Please let us know your preference and your ticket will be sent to you on a separate email. If you wish to cancel this ticket, kindly advise us and we will promptly cancel your reservation and process full refund.
We sincerely apologize for any inconvenience caused and cordially expect your kindest understanding.
Ethiopian Airlines Team
Hi [USER=3046]@Harry C[/USER], welcom. Per DOT guidelines Ethiopean would need to refund you any non-refundable bookings that you might have made. Other than that they just have to refund your money.