Questions and Answers

Hi

I had book a first class ticket with Emirate from SYD-DXB-AMS return.

One week before departure I got an email from Emirate inform me the DXB-AMS due operational issue the aircraft had change from 3 class cabin A380 to 2 class cabin A380, so I had been downgrade from first class to business class.

I had call customer service and ask if I would be entitle a fare difference refund and they said NO I am not entitle fare difference due to I have to travel on the date I book so I had to accept the business class seat arrangement.

Just want to know if is true that there is no fare differece they would refund me?

Thanks

Mmmm, without looking at the fare rules it’s hard to say, though I’d think they’d do *something* for you. I usually have to call about six times to get a competent rep at Emirates, so would suggest calling again.

I would suggest if they wan switch you to another date or flight that has First Class and waive fees/fare differences.