Questions and Answers

To verify availability of space in the First Class cabin on SWISS flights LX15 (mar 24) connecting to LX 196 (mar 25) I went on the SWISS web site and pretended make a new purchase. When getting to the seat selection page I found that LX15 (mar 24) showed all 8 seats in the F Cabin available and 4 out of 7 seats on LX 196 (mar 25) available.

Now the reason I did this was to see if my upgrade Wait List would clear. As a LH HON member I am supposed to have top priority so I was curious why, with such availability, my upgrades had not cleared in over 1 month! When I reached out to my Personal Assistant at the HON desk she informed me that First Class was full on both flights.

I then sent her screen shots of what I was seeing on the internet and her response was
” Unfortunately what you are seeing on the SWISS.COM website and what I am seeing in inventory control does not sync. I have reported this discrepancy to SWISS web support. ”

I find this incredulous! Am I being given the run-around or can this be the case?

I’m not totally familiar with the HON program, but generally, having seats available for purchase doesnt automatically mean upgrades will clear/are available. Sometimes, upgrades dont clear until the last minute.

It could also be that there are other LH HON members on the waitlist for upgrades. I dont know how the waitlist is prioritized but it could be another reason why.