Questions and Answers

On a recent routing from YEG-MSP-EWR on Delta flying in paid first class (No Delta Status), I was denied access to the MSP Sky Club. I understand that Domestic U.S. First Class flights do not get Sky Club Access, but in previous years, Canadian routings were granted access. When I reached out to Delta on their Twitter account and via their customer complaint online service, I was told that “the rules had changed in 2018” and now ONLY flights classified as Delta One would get Sky Club access. Since flights to Canada (and Mexico, some parts of South America and Caribbean) are branded as First Class or Business Class and not Delta One, this means that Delta stripped a bunch of premium cabin passengers from Sky Club access without explicitly saying so. I could not find a single item in any Delta press release saying they were making this change. When I posted this question on Flyertalk, several experienced Delta flyers asserted that in fact, no change has been made and that the Sky Club agent and Twitter account and Delta customer service line were incorrect and mis-reading the new “Delta One” rules. They reported that they specifically spoke to Delta Sky Club® managers who said that no rule change had been made and others reported that they were not having problems getting into the Sky Club with a first class boarding pass and no status. [USER=4]@Lucky[/USER], is there any way to clarify this at all?