Questions and Answers

Hi Ben,

Normally when you have a flight which is cancelled or severely delayed, you tend to book yourself a new flight or ask airline staff to book you that flight. Is there a process or method that you follow so you get the best outcome?

Interested to hear how you do it; had some flights which had been cancelled but despite other carriers having avaliability, ending up waiting days for the flight to leave.

Thanks!

Harry, does this help? [URL]http://onemileatatime.boardingarea.com/2015/05/31/anatomy-of-a-delay-how-to-react-to-travel-disruptions/[/URL]

I think it’s most important to be your own liaison. As soon as you know of a major delay or cancellation – find other options on your own before calling the airline. Once you write down several options, tell the agent that’s what you want to do and see if they can get you re-ticketed. Don’t wait for the agent to search for alternatives.

To give an example – my uncle’s family were booked on UA JFK-SFO-TPE but when they got to SFO, their flight was massively delayed due to weather in TPE. I searched for possible alternatives and had UA rebook them on EVA with minimal interruption. United had first offered them to reroute via Seoul instead.