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Answers (6)

CX canceled my flight

CX canceled my flight

  1. Luis

    I was booked on a flight from LAX to BKK via HKG on CX J using AA miles that was scheduled to leave LAX at 9:30am but I was notified that the flight was canceled and I was rebooked on a different flight that leaves at 12:55am. That flight time will be extremely inconvenient for me so I contacted AA to see if they can rebook me on a different flight w/ a more manageable time. The response I got was that there were no award seats available so I could either get a refund of my miles or keep the 12:55am flight. I asked if they can contact CX to see if they can help rebooking me since they canceled my original flight and the AA agent told me they don’t do that. She even transferred me to a supervisor and he told me the same thing. Am I screwed? I realize that there’s a good chance they’ll open up availability closer to departure so I can change it then but I dont’ want to take any chances.

  2. Gaurav

    [USER=111]@Luis[/USER]–that’s a tough situation. Technically AA has no control over what CX does with award inventory. You could look at other routings via DFW if you are interested otherwise waiting till close is also a decent option. You might also consider taking a look at a post Ben did and see if you can make it work for you:

    [URL]http://onemileatatime.boardingarea.com/2014/09/22/how-to-be-your-own-liaison/[/URL]

  3. Anonymous

    Yeah, call again. There doesn’t have to be award inventory open in cases like this — the two airlines can work together to accommodate you at a better time.

  4. Luis

    [USER=7]@Tiffany[/USER] I called again and was told the same thing. Basically that they can’t control award space on partner airlines. She also had notes from my previous call. She said “I see that you already called about this.”

    She did suggest that I reach out to CX directly to see if they can help me. I doubt this will work but I’ll try and report back.

  5. JoeWilliams

    [QUOTE=”Luis, post: 13034, member: 111″]I was booked on a flight from LAX to BKK via HKG on CX J using AA miles that was scheduled to leave LAX at 9:30am but I was notified that the flight was canceled and I was rebooked on a different flight that leaves at 12:55am. That flight time will be extremely inconvenient for me so I contacted AA to see if they can rebook me on a different flight w/ a more manageable time. The response I got was that there were no award seats available so I could either get a refund of my miles or keep the 12:55am flight. I asked if they can contact CX to see if they can help rebooking me since they canceled my original flight and the AA agent told me they don’t do that. She even transferred me to a supervisor and he told me the same thing. Am I screwed? I realize that there’s a good chance they’ll open up availability closer to departure so I can change it then but I dont’ want to take any chances.[/QUOTE]
    CX barely does anything in response to delays. You can read that from Lucky’s trip report DOH-HKG. Now in my experience CX was able to contact AA to refund my AAdvantage miles by talking to both Dallas and Hong Kong simulatenously, but it took a week in the process. Nevertheless, there is not much probablity of you being able to refund due to delays.

  6. Luis

    Finally was able to reach someone at CX. Unfortunately, they weren’t really willing to do anything to help me out. They said it’s all based on availability and they won’t open up additional award space. So outside of last minute seats opening up on a different flight, looks like I might be stuck on a 1am flight with a 2 year old. FML.

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