Questions and Answers

Hi All,

I’m in the unfortunate position of having to cancel a bunch of travel for my grandmother due to her sudden illness. I purchased her non-refundable flights on cards with trip cancellation insurance (Chase Sapphire Reserve for one leg; MileagePlus Explorer MasterCard for the other).

Because the tickets will still technically have residual value after I cancel them (one ticket cost $212, the other cost $434, and includes a ticket for my mother, who was going to fly with my grandmother), will the trip cancellation insurance pay me the full value of the tickets, or just the change fees (i.e., $200/person/ticket), since I could technically use the remaining value on the tickets to book travel in the future?

Thanks very much!

I can’t speak to the MileagePlus benefits, but here is an explanation of the CSR:

[URL]https://www.chase.com/card-benefits/sapphirereserve/travel[/URL]

Sounds like everything would be covered, and the next step is to just open a claim.

Good luck! Hope everything works out

Call the airlines first and explain that your grandmother now has a medical issue that prevents her from flying. I think some airlines have policies where they’ll waive fees, cancel the ticket and issue a full refund in situations like this. You will probably need a doctors note. A friend of mine was in a similar situation and she was given a partial refund by the airline. Then she filed a claim with the credit card for the amount she wasn’t refunded but I cant recall if she ever received money from that claim.