Questions and Answers

Hi
just joined you, thank you for providing such interesting site and the information provided.

My question
I booked a Upper class seat from LHR to JFK, the mechanics of the allocated seat didn’t function whilst someone (myself or the Purser) sat on the seat only when we got up, the flight was fully booked hence they could not change the seat, this caused me great discomfort as i suffer from acute lower back pain, i ended up standing most of the flight.

obviously virgin is in breach of contract (see the description of the seat on Virgin web site)
i would appreciate your input on what claim i can issue against Virgin. they made me an offer to add 10.000 miles to my account which i find is adding insult to injury

Thank you

MM

[USER=1272]@glaser13[/USER] that sounds like an awful experience if you had to stand the whole way. It’s not quite clear what the issue was with the seat… did it not go into flat mode? It went into flat mode when you got off it?

There are no pre-defined rules around compensation. If you feel you are entitled to more, I would draft a letter and send it with supporting documentation (medical etc) asking for an improved offer that is acceptable to you. The important thing is to be polite and treat this like a negotiation and not a personal slight to be rectified which is unlikely to lead to a satisfying resolution. Good luck.