Questions and Answers

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Middle name on passport but not ticket

2

Unable to read questions

4

Emergency Assistance plus for American Airlines

1

Experience with ordering UK Day 2 PCR COVID test kits?

5

AA Upgrade

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Credit after fare drop when booking through Chase Travel?

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2022 EU Visa waiver

1

Can’t fill out Juicy Miles form

1

Travelling from South Africa can I transit in US en route to Canada?

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using AMEX travel portal

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Answers (3)

Citicard hold times?

Citicard hold times?

  1. Anonymous

    Anyone know what’s going on with Citicards customer service the last couple of days? I’ve been trying to dispute a charge on my Aadvantage World Elite MC and have been suffering through waits of 40+ minutes. One time I called and the system just said they were experiencing too much call volume and hung up one me. Usually get answered within 2-3 minutes at most.

  2. PhatMiles

    In general their customer service and IT are bad apples. I would try again on the phone or send a message from their online system. Also, there is an option to dispute a charge on your online activity as well.

  3. Gaurav

    They’ve been having a lot of trouble with the Costco transition although hopefully that will die down soon!

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