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Chase not refunding full amount of airline ticket refund
I received a travel refund on my Chase Sapphire Reserve for a canceled airline ticket. Chase is refusing to issue me a check for the entire amount because there are charges on the account on my current billing cycle. Mind you. No payment is due at this point. I pay in full monthly. The supervisor basically told me tough luck, read the agreement or pay your charges off now, and they’ll send me a full refund. I’m pissed off. In your opinion, can they do this? Thanks for all the good work. Petra
I don’t know if they [I]can[/I] do it, but (playing devil’s advocate), if your plan is to pay your balance off when it is due anyways, that day will probably come long before you get a resolution to the situation since customer service reps are probably still backed up from everything covid-related.