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Booked a trip through British Airways operated by AA, who do I contact in case I run into problems?
Last summer I bought a ticket from SFO to Rome and took advantage of the great business class fares in British Airways using the AARP discount (Thanks for that!). Departure is set for the end of March and I bought it through British Airways, however all flight will be operated by American Airlines (SFO-ORD-FCO). I typically fly Delta and the only few times I have flown AA, there were some delays involved including missing connecting flights. In case there is a delay or cancellation due to weather or mechanical problems, should I contact AA or BA for assistance? Should I check in at BA’s counter in SFO or AA’s counter? I have both BA’s booking reference as well as AA’s record locator. One of the reasons I chose AA flights was because of the ability to select business class seats for free since BA charges for that but now I am not sure who owns the reservation. Any help/input will be greatly appreciated. Thanks!!
Glad you got in on the deal!
Whenever you’re traveling, the operating carrier will always be the one you interact with on the day of travel. You’ll go to their ticket counter, and they’ll be the ones to help if something goes awry.
If something changes [I]before[/I] the day of departure, you’ll want to call BA to have them adjust the ticket. But once you’re at the airport it’s all AA.