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BEWARE: Marriott is repricing long-issued award reservation
Hopefully this post will make you check your reservation made using points. So this is what happened:
I made a reservation back in January 2019 using 100,000 points for a Phuket Marriott property. The points were immediately deducted, reservation confirmed. I of course knew that the hotel’s category would change a month later from 4 to 5. However, it should not have mattered, because the reservation was confirmed/points deducted. Since the time of booking/payment with points, until January 5th 2020 nothing has changed. Then yesterday when I logged into my account, I noticed that the balance was 60,000 points less. When I reviewed my account, I noticed that they had redeposited my 100,000 points which I had used to pay for that reservation, and deducted 160,000 points for the same reservation. The reservation number remained the same.
I called Marriott immediately, and they swore that no one called them to change it, it was a “computer initiated repricing” – whatever that means. Fortunately, after they reviewed my account, they gave me the 60,000 points back as a “bonus”, since they said they cannot “price it back”.
Such a thing has never happened to me before, and it is extremely concerning with regards to future bookings using points. I now belong to the Marriott customers who got “Bonvoyed”.
This was the topic of the main Frequent Miler article today:
lots of reports of this on FlyerTalk too. Keep an eye on your reservations!