Questions and Answers

[I]On Nov. 4, 2016 I asked my son to bring me back one of the canvasses I had left behind. At the airport he was charged $200 for oversize luggage. He didnt have a measuring tape, neither did the AA clerk. He paid the fee and I reimbursed him. I brought this to the AA of customer relations at AA. I measured the thing and it was 59 inches, almost 60 being 62 the maximum size for the fee of $200. The weight was not the issue. It was not more than 8 lbs or so.
AA has given me a voucher for $50 and are completely reluctant to accept the fact that the AA clerk at MIA airport measured the canvass with HER eyes and not a tape.
Loyalty? forget it with AA.
Any ideas? I thought of sending the cardboard used to wrap the canvass to the AA CEO…
I am going to bring this issue to the Transportation Department to prevent other passengers being taken for a ride…..
Suggestion: travel with a tape next time you dont have an average size suitcase.
I have about 500.000 with AA and never, ever filed a complaint in my 30 years of so traveling with AA….not even when I had every right to do so. Not anymore.
Best and thanks!!
[/I]

Proving the package was within the 62″ linear (HxWxL) requirement for non-oversized baggage at this point will not be easy. I would write through their online Customer Service link and briefly and politely explain the “mistake.” Gently remind them that you have been a loyal customer for decades and ask for assistance in reaching a more equitable resolution. Be prepared to settle for less than the whole fee but more than you were originally awarded. Be patient, sometimes it takes a while to get a response but they always call back. Good luck.