Questions and Answers

Hi Guys and Tiffany:

This summer I discovered that part of an award booking was not ticketed which left me partially stranded in Italy. Recently, I made another BA award booking for 2 people in Club World using a companion coupon. Later I changed the return portion from Club to First, but almost a month later I noticed the return was not ticketed. On calling BA I was told there was a credit card decline, so I call Chase. Chase had no record of such. What I discovered is this:

BA award bookings and/or changes are often ticketed up to a week later. If this is not done in a timely manner than the CVV code is not kept on file, so the system records a credit card decline. BA claims an email is automatically sent to inform the client that there is a ticketing/credit card problem, but in my case(any other Flyertalk posts) no such email was ever received, so the customer is not actually aware there is a problem.

Have you heard of this problem occurring? Surely, the solution is for BA to ensure ticketing is done in a timely manner, and if there is a glitch call the customer because the email method is not too smart.