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Answers (8)

Avianca Life Miles

Avianca Life Miles

  1. Nolan

    Is anyone able to book an award ticket online using Avianca Life Miles in the past 3 days? I’m getting a message that there is a problem.

  2. Gaurav

    When are you getting the message Nolan? While searching or just at the final ticketing stage?

  3. Nolan

    After I chose the flt I want and the miles and money percentages I click on continue and then the next page says “Sorry, there was a problem while processing your transaction. Please try again. If the problem persists or you need additional information please contact [EMAIL=’[email protected]?subject=Miles%20redemption%20case-219134043′]LifeMiles Support[/EMAIL].”
    The problem is occurring when I’m trying to book a one way business class ticket to BJV (Bodrum, Turkey) in November from ORD.
    I tried to see if the problem occurs when I book a one way business class ticket ORD-NRT and there is not a problem then.
    Go figure.

  4. David W

    Have you checked Aeroplan or United’s award searches to make sure space is there and not a glitch or phantom space? That might be the issue.

  5. Nolan

    I think the issue is that an itinerary that involves one or more Turkish Airlines segments creates a situation that the website can’t process. I checked United and Aeroplan and it was fine.

    I could book a ticket from ORD-WAW and separately WAW to BJV but not all together.

  6. David W

    In that case, call Aeroplan, tell them which flights you want, segment by segment and have them put the award together for you. They shouldnt have a problem with it, if space is there.

  7. Derrick

    Have you ever been able to work around this? I am on the same boat, Life Miles won’t work online with a TK flight..

  8. Anonymous

    Hi [USER=2546]@Derrick[/USER], and welcome! If you aren’t in a rush, you can take screenshots of the flights you want (on the LifeMiles site), and the error, and then email them asking them to book it for you. It takes 3-4 days for them to respond, but is the only real workaround.

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