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Answers (7)

American Partial Refund

American Partial Refund

  1. Yen4Travel

    I am having trouble with American’s system regarding a partial refund request. I wrote a few days after the cancellation of my flight and substitution of a seat in a different class on a later flight. The trip involved a business class ticket between Seattle and Dublin with a connection at O’Hare, departing on May 26th and returning June 21st. I got a reply telling me to go to the website after my trip was completed using a specific link. The link using the ticket number yielded an immediate reply that I was not eligible for a refund. Any suggestions?

    Here is my initial email:

    I booked a round trip business class ticket from Seattle to Dublin with departure on 5/26/2016 at 6:30 a.m.

    I received notification by phone 12 hours before flight departure that flight 1624 was cancelled and I was moved to a flight later that morning and switched to a different class of service. The other flight would get me to ORD with about a one hour layover. I was staying near the airport so I went to American and discussed the issue with them. I told them that my connection at ORD was to Dublin and I had concerns about missing my connection. The agent was able to put me on an Alaska Air flight in economy class cabin and the flight would avoid the short layover issue. There were no first class seats available.

    I opted to take the Alaska flight to increase the likelihood of arrival in plenty of time for my connection. I later looked at the 11:30 flight to ORD on American and see that 12 percent of the time the flight is over a half hour late.

    I checked and saw that the American price difference for first versus economy for the SEA to ORD flight was about $230.

    I am requesting a partial refund due to the cabin class change. I would like to have a check issued for the applicable refund amount. The original ticket was purchased with either a credit card that expired or one that recently changed my credit card number due to a security breach somewhere it might have been used.

    I have not completed the return leg of my trip. I look forward to my flight home and opted to try American due to my desire to avoid Heathrow. I fly twice yearly to Dublin and think American affords a good option for me.

    I have MVP Gold Status on Alaska and fly often on your One World Partners such as British Air, Cathay Pacific, and Qantas.

    I would hope that you will provide me with fare adjustment and refund due to the change in cabin class. I also hope the return flight does not involve a similar complication.

    Please mail the refund check to:

  2. Gaurav

    [USER=7]@Tiffany[/USER] tagged for merge with [URL]http://asklucky.onemileatatime.com/threads/american-partial-refund-issue.6834/[/URL]

  3. Yen4Travel

    [QUOTE=”Yen4Travel, post: 18201, member: 1111″]I am having trouble with American’s system regarding a partial refund request. I wrote a few days after the cancellation of my flight and substitution of a seat in a different class on a later flight. The trip involved a business class ticket between Seattle and Dublin with a connection at O’Hare, departing on May 26th and returning June 21st. I got a reply telling me to go to the website after my trip was completed using a specific link. The link using the ticket number yielded an immediate reply that I was not eligible for a refund. Any suggestions?

    Here is my initial email:

    I booked a round trip business class ticket from Seattle to Dublin with departure on 5/26/2016 at 6:30 a.m.

    I received notification by phone 12 hours before flight departure that flight 1624 was cancelled and I was moved to a flight later that morning and switched to a different class of service. The other flight would get me to ORD with about a one hour layover. I was staying near the airport so I went to American and discussed the issue with them. I told them that my connection at ORD was to Dublin and I had concerns about missing my connection. The agent was able to put me on an Alaska Air flight in economy class cabin and the flight would avoid the short layover issue. There were no first class seats available.

    I opted to take the Alaska flight to increase the likelihood of arrival in plenty of time for my connection. I later looked at the 11:30 flight to ORD on American and see that 12 percent of the time the flight is over a half hour late.

    I checked and saw that the American price difference for first versus economy for the SEA to ORD flight was about $230.

    I am requesting a partial refund due to the cabin class change. I would like to have a check issued for the applicable refund amount. The original ticket was purchased with either a credit card that expired or one that recently changed my credit card number due to a security breach somewhere it might have been used.

    I have not completed the return leg of my trip. I look forward to my flight home and opted to try American due to my desire to avoid Heathrow. I fly twice yearly to Dublin and think American affords a good option for me.

    I have MVP Gold Status on Alaska and fly often on your One World Partners such as British Air, Cathay Pacific, and Qantas.

    I would hope that you will provide me with fare adjustment and refund due to the change in cabin class. I also hope the return flight does not involve a similar complication.

    Please mail the refund check to:[/QUOTE]

  4. Yen4Travel

    It wasn’t a voluntary downgrade because the flight American had put me on was in a different cabin class, so I would have been flying to Chicago in Economy regardless of the flight. The American staff person at the airport understood the issue of the short connection time and got me a codeshare flight on Alaska.

    I have an email from an earlier partial refund request that told me I would need to wait for the trip to be completed and use the web site.

    This was not a voluntary downgrade as no first class seat was available on the flight I was offered.

  5. Gaurav

    Ah, that makes more sense. Did the email give a reason for the denial?

  6. Yen4Travel

    I got a system response. Based on the fact that I completed the itinerary, it said I was not eligible. I was asking for partial refund based on the change in cabin class.

    I sent in another email to complaints. So far I got an automated response only.

    They are apparently not set up for partial refund requests with any kind of automated system. I would have thought they would have sent me something. This was a business class fare with first class from SEA to ORD and business from ORD to DUB.

    I am attaching the transcribed phone message I got 12 hours before my flight. I had already checking at a nearby hotel in anticipation of a 6:30 am flight.

    “[I]We apologize for the inconvenience. There has been a cancellation for your trip on May 26th for travel from Seattle to Chicago O’Hare, record locator ALXHBX.

    We have rebooked you on another flight. Please note we were unable to confirm you in the same cabin.

    You are now confirmed on flight 1446 departing May 26 from Seattle at 11:17 am, arriving Chicago O’Hare at 5:25 pm. Your seat is 10E, connecting to flight 710, departing Chicago O’Hare at 6:30 pm, arriving Dublin Friday, May 27th at 7:55 am. Your seat is 1A[/I].”

  7. Gaurav

    Seems like you are on the right track. My guess is they send out a form response. If that doesn’t deter people then they’ll probably take a closer look. If you have something in writing from them you should have a decent case.

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