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Answers (3)

Air Berlin

Air Berlin

  1. Genevieve

    Four weeks prior to our flight with Air Berlin, our 22-year-old son was diagnosed with a complicated Lymphoma strangling his right lung and heart. He was/is admitted for extensive chemotherapy treatments and obviously, we had to cancel our trip. Immediately we contacted Air Berlin to plead for a credit or partial refund, when we were treated inhumanely. Our attempts included various phone calls, emails and In Person contact at the airport with their flight desk. All without any service being provided and followed by their refusal to allow us to speak to any supervisor. We are completely distraught in a desperate situation with the loss of $9086.64. I pray that word spreads that Air Berlin views its clients as nothing more than $$ when they refuse to give a dying family any money back/credit and instead just resell their 6 tickets to make double their money? Any suggestions??

  2. rickyw

    Hi Genevieve,

    First off, sorry for what you are going through and hope your son gets well soon!

    Has any portion of your trip occurred yet? You should be able to cancel your ticket for a small fee before your departure. The airline might default to issuing the refund in the form of a travel credit, which is better than nothing.

    If you purchased your flights with a credit card, you could also look at the terms of their travel insurance policy. I’m not sure if something like this is covered, but it’s worth having a look.

    I also assume you have plenty of doctors notes/records that say your son is unfit to fly, which should help.

    In the US, the major airlines do give their customer service reps some discretion to bend “nonrefundable” rules at times, so you may want to try calling a few more times until you get a sympathetic agent?

    Last, if none of that works, I would consider reaching out to an travel advocate who many have better luck arguing your case. I’m completely blanking on the name of one right not, but there is another popular travel blogger on BoardingArea who specializes in this. Maybe someone else can chime in?

  3. Genevieve

    [QUOTE=”rickyw, post: 33767, member: 1436″]Hi Genevieve,

    First off, sorry for what you are going through and hope your son gets well soon!

    Has any portion of your trip occurred yet? You should be able to cancel your ticket for a small fee before your departure. The airline might default to issuing the refund in the form of a travel credit, which is better than nothing.

    If you purchased your flights with a credit card, you could also look at the terms of their travel insurance policy. I’m not sure if something like this is covered, but it’s worth having a look.

    I also assume you have plenty of doctors notes/records that say your son is unfit to fly, which should help.

    In the US, the major airlines do give their customer service reps some discretion to bend “nonrefundable” rules at times, so you may want to try calling a few more times until you get a sympathetic agent?

    Last, if none of that works, I would consider reaching out to an travel advocate who many have better luck arguing your case. I’m completely blanking on the name of one right not, but there is another popular travel blogger on BoardingArea who specializes in this. Maybe someone else can chime in?[/QUOTE]
    [QUOTE=”Genevieve, post: 33763, member: 3362″]Four weeks prior to our flight with Air Berlin, our 22-year-old son was diagnosed with a complicated Lymphoma strangling his right lung and heart. He was/is admitted for extensive chemotherapy treatments and obviously, we had to cancel our trip. Immediately we contacted Air Berlin to plead for a credit or partial refund, when we were treated inhumanely. Our attempts included various phone calls, emails and In Person contact at the airport with their flight desk. All without any service being provided and followed by their refusal to allow us to speak to any supervisor. We are completely distraught in a desperate situation with the loss of $9086.64. I pray that word spreads that Air Berlin views its clients as nothing more than $$ when they refuse to give a dying family any money back/credit and instead just resell their 6 tickets to make double their money? Any suggestions??[/QUOTE]

    Thank you for your attention! The trip has passed and they refused to allow us to do anything at all through Air Berlin. Our credit card has insurance but only up to 1,500 which still leaves us with a difference of $7000 so we are having the credit card dispute them. I have much faith in American Express, but we used another credit card that I have never disputed anything with prior so we are waiting to see how that goes. I just emailed the CEO of Air Berlin and next step thinking an advocate as you suggested. Thank you again!

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