Questions and Answers

Hi Lucky-

Off your advice, I purchased the AF First Class ground services for an itinerary on Saturday ZRH-CDG-JFK. The lounge and drive to my JFK-bound plane were impeccable. However, upon landing at CDG, there was nobody in the boarding gate or afterwards to meet me (and horrible signage in CDG for transfers). There was no customer service support pre-transfer security, so I made my way to 2E-L transfer point, proceeded through security, and found AF ground support for Business Class, given that the 2E-L lounge is under construction. I showed my purchase receipt, but they handed me a sheet of paper to take a bus transfer to 2E-M to the business class lounge. Made my way to the Business lounge, explained my issue upon entrance, where it took over an hour to settle the issue and transport me to the First lounge.

What do you recommend I do from here? I feel like for the money I paid, and the services promised, I should request a partial reimbursement, especially given the key complexity I wanted to avoid was the transfer itself as CDG is a nightmare. What are your thoughts? To whom should I write a letter? Thanks for your (or anyone else’s!) help 🙂

-Username7102 (who would still recommend AF First ground services!)

Try calling AirFrance using the same number when you originally booked the ground service and explain to them the situation. They may be able to assist you further or let you know what your next steps should be.