Questions and Answers

[B]Firstly, thank for so much for taking the time to read this — I do appreciate it.[/B]

I just wanted to ask for some advice, if possible, about Hyatt hotels and, post-WoH, what might be the best ways — if any exist — of getting a [B]room upgrade[/B] at their[B] Kyoto Regency[/B] hotel?

(For reference: I used to be Platinum before the WoH rebrand and, as I understand it, there are no status matches available right now [for what is it worth, I’m currently Hilton Diamond, Accor Platinum, IHG Spire Ambassador, and SPG/MarriottGold].)

To cut a long story short, I am bringing my partner and her mother to Japan for the first time in October — while my partner and I are London-based, the mother is flying in to Japan from Australia — and I’d like to somehow manage to at least get a good room at the Kyoto Regency hotel in Kyoto. I stayed there earlier this year (with my own mother) and in spite of having emailed the hotel’s GM in advance kindly asking for a discretionary upgrade, the room my mother and I ended up with was [B]TINY[/B] (whereas, the year previously upon staying at the same hotel and with my Platinum Hyatt Gold Passport status, I got a suite upgrade).

As such, I just wondered whether there was any sleight-of-hand that I might employ in the hope of getting an upgrade this time around? The intended stay is in very early October for 5 nights: 2 rooms, all booked exclusively with [B]Hyatt Points[/B].

Any advice would be warmly welcomed and gratefull received!

Again, thank you for taking time out to read this.