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Answers (5)

Advice kindly sought about CX award space booking via AA call centers

Advice kindly sought about CX award space booking via AA call centers

  1. Scoob72

    [B][COLOR=#0000b3][I]Firstly, thank you taking the time to read this — I genuinely appreciate it. :)[/I]
    [I][/I]
    [I]I just wondered if someone might be able to help me resolve the following issue or else has experience similar?[/I][/COLOR][/B]

    [U][COLOR=#ff0000]The Issue[/COLOR][/U]

    • I’m currently booked in CX [B]J[/B] from HKG to LHR next [B]March (2018)[/B].
    • I received an [B]Award Nexus[/B] alert yesterday to say that an [B][COLOR=#ff0000]F[/COLOR][/B] seat had now opened up on my particular flight.
    • I then went to the [B]BA.com[/B] website to see if I could see the space there, too… [I][B]and yes, it was there.[/B][/I]
    • As I understand it, once I am beyond the +330 days (which, in my case, I am) then AA should be able to book (upgrade) this seat if I can see it on BA and/or other OW airline sites.

    As a result of the above, I called AA in [B]Australia[/B] — [I]mainly as I’d read on FT and OMAAT that AA Australia call centers were particularly good at seeing space when other AA call centers couldn’t see it [/I]– and even they couldn’t see the space. (I had the same thing happen about a month ago, too — I saw [B][COLOR=#ff0000]F[/COLOR][/B] space on BA.com for my particular CX flight, which I feel sure wasn’t phantom space, and I subsequently called AA Australia only to be told that they couldn’t see any F space at all.)

    I just wondered, as a result, whether:

    [B](a) [/B] [B]I was doing something wrong?[/B]; or

    [B](b)[/B] [B]CX doesn’t release [COLOR=#ff0000]F[/COLOR] space to partner airlines such as AA? [/B](As I say, though, the same space was showing on the BA site and also seemed bookable.)

    Any help in this matter would be much appreciated!

    [B][I][COLOR=#0000ff]And again, many thanks for reading this. ;)[/COLOR][/I][/B]

  2. Gaurav

    [USER=2235]@Scoob72[/USER] Did you try calling back to see if another agent could see it? You could also try the US center. I know Australia is better at EY space but I’ve never had agents have trouble seeing CX space in the past. You could also use the Qantas or JAL tools to double check on ghost space.

  3. Anonymous

    [I]”I saw [B]F[/B] space on BA.com for my particular CX flight, which I feel sure wasn’t phantom space”[/I]

    May I ask what you’re basing that on? Did you confirm with JAL or Qantas? British Airways does show phantom space for Cathay Pacific on occasion.

  4. Scoob72

    [QUOTE=”Gaurav, post: 31951, member: 79″][USER=2235]@Scoob72[/USER] Did you try calling back to see if another agent could see it? You could also try the US center. I know Australia is better at EY space but I’ve never had agents have trouble seeing CX space in the past. You could also use the Qantas or JAL tools to double check on ghost space.[/QUOTE]

    [B]Gaurav[/B], thanks so much for the reply — I genuinely appreciate it.

    I did actually try three different agents in the end when I called the Aussie center (i.e. hanging up twice, calling back), but each agent had the same problem seeing the space, unfortunately. Thank you for the Qantas/JAL tip re checking whether it’s phantom space or not — I had tried Qantas, but not JAL, so I’ll give that a whirl. 🙂

    Thanks again, Gaurav.

    Simon

  5. Scoob72

    [QUOTE=”Tiffany, post: 31958, member: 7″][I]”I saw [B]F[/B] space on BA.com for my particular CX flight, which I feel sure wasn’t phantom space”[/I]

    May I ask what you’re basing that on? Did you confirm with JAL or Qantas? British Airways does show phantom space for Cathay Pacific on occasion.[/QUOTE]

    [B]Many thanks for this, Tiffany.

    I did also try JAL – strangely, my UK JAL account saw the same space and my US JAL account didn’t see it. Qantas also saw it.

    All a bit frustrating. o_O[/B]

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