Questions and Answers

Hello,

My wife has a $500 voucher from taking a voluntary bump on an American flight last year (July 23rd, 2017). The voucher expires this July 23rd (2018) – but does that mean we have to book AND travel by July 23rd, or do we just need to book with the voucher by July 23rd, but can book a flight in the future? For example, we have a wedding in October – can we book the flight now, but for travel October (despite that being after the 1-year expiration date)?

Related – do you still have to ticket vouchers at the airport, or can this be done over the phone now? We have a paper voucher and not an e-voucher.

Thanks!

Book and paid for before the expiration date. The travel can be after.

In addition to what Gia said, typically you have to call the airline to book your flight, and advise them that you have a paper voucher. They will hold the reservation for you free of charge until they receive the paper voucher, which you either have to send in (via mail, but ask them for the correct, unique address), or take it to an AA office (airport). Once they receive the paper voucher, your ticket will be issued. They should NOT charge you the (I believe $25) “agent fee”, because without them it is not possible to redeem the paper voucher.