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Answers (4)

AA flight canceled: how to get compensated

AA flight canceled: how to get compensated

  1. jasoncohen26

    On Tuesday I was booked on a 12:30 AA flight from DCA->JFK. I had a 6PM flight from JFK->VIE so I made sure to book a flight that was scheduled to get me in with a few hours to spare.
    I had checked-in online earlier in the morning and did not see anything to suggest any issues. About 75 minutes prior to the scheduled departure (while checking my bags at the counter) I receive a call telling me that my flight was canceled and I was rebooked on a flight to LGA that night.
    After having a dozen agents from three different airlines tell me there were no options for me until later that evening I walked over to
    Delta and booked a $500 shuttle to LGA that would at least get me to NYC earlier enough to transfer.
    I was able to make my flight to Vienna without any other delays but I want to know what options I have for seeking any form of compensation from AA in addition to a refund.

  2. MidSouthSkier

    Were the flights on the same PNR? Or were they two separate tickets?

  3. Gaurav

    hi [USER=2604]@jasoncohen26[/USER], I am assuming your flights were on separate tickets and unfortunately the airlines aren’t responsible for your connections not on their tickets. I think AA policy is that you should be able to get a full refund after a schedule change of 2 hours so you should be able to get a refund for the full cost of your ticket. You could also write in to AA and see if they will give you any miles for the inconvenience but I wouldn’t count on too much. Sorry!

  4. jasoncohen26

    [QUOTE=”Gaurav, post: 24542, member: 79″]hi [USER=2604]@jasoncohen26[/USER], I am assuming your flights were on separate tickets and unfortunately the airlines aren’t responsible for your connections not on their tickets. I think AA policy is that you should be able to get a full refund after a schedule change of 2 hours so you should be able to get a refund for the full cost of your ticket. You could also write in to AA and see if they will give you any miles for the inconvenience but I wouldn’t count on too much. Sorry![/QUOTE]
    I did write to them. Full refund has to go through their process but my complaint resulted in them apologizing and crediting my account with 7500 AA miles. Not exactly worth the premium I paid for the Delta ticket but to a points junkie it’s something.
    I made it to Vienna happily so I’m taking gratefully and moving on.

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