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AA Brussels Travel Notice
Good evening everyone,
So according to this page [URL]https://www.aa.com/i18n/travelInformation/travelAlerts.jsp[/URL] there are still travel notices for Brussels.
The last notice reads:
[SIZE=4][B][I]Situation in Brussels (for travel scheduled March 30 – April 24, 2016)[/I][/B][/SIZE]
[I]This information is current as of April 16, 2016
[*][I]Brussels, Belgium (BRU)[/I]
[SIZE=3][B][I]A one-time ticketing fee will be waived for travel changes if you:[/I][/B][/SIZE]
[*][I]Are traveling on an American Airlines, British Airways or Iberia flight[/I]
[*][I]Bought your original flight before April 5, 2016[/I]
[*][I]Are scheduled to travel March 30 – April 24, 2016, to/through/from the affected airport[/I]
[*][I]Are flexible to travel March 30 – April 24, 2016[/I]
[I]If you choose to travel April 25, 2016 through the expiration date of your ticket, you must book the same class of service of pay the difference in fare.
Origin, destination and stopover changes are also allowed for:[/I]
[*][I]Amsterdam, Netherlands (AMS)[/I]
[*][I]Paris Charles De Gaulle, France (CDG)[/I]
[*][I]Dusseldorf, Germany (DUS)[/I]
[*][I]Frankfurt, Germany (FRA)[/I]
[*][I]London Heathrow, United Kingdom (LHR)[/I]
[*][I]London Gatwick, United Kingdom (LGW)[/I]
[*][I]Paris Orly, France (ORY)[/I]
[*][I]Rotterdam, Netherlands (RTM)[/I]
[I]If you already re-booked your ticket with an alternate origin, destination or stopover, you can now rebook for a flight to/from Brussels (BRU) in the same cabin through May 8, 2016.
If you travel May 9, 2016 through the expiration date of your ticket, you must book the same class of service to/from Brussels (BRU) or pay the difference in fare.
Please call to change your ticket.[/I]
Would you consider a “ticketing fee” to be the same as award change fee? My cousin and her boyfriend have an award ticket for CDG-JFK on 4/24 and wanted to change it to LHR-JFK instead. They read the travel notice above and assumed (I’m also making the same assumption) that travel originating on Paris is also valid for the fee waiver. However, 2 AA agents told me no and that travel has to originate, terminate or connect via BRU.
Am I misinterpreting this notice or is AA wording this very strangely and the agents are correct?
I would have read it the same way you did. Maybe a supervisor can explain further? Only other thing I can think of is that since they’re trying to change from one city on the list to another city on the list that it doesn’t fall under the exception?
I called a 3rd time, agent and supervisor again said that travel has to be connected to BRU in some way