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10 hour delay on Delta – Compensation ????
On May 6, my Delta Flight from Hartford, CT to Cancun was delayed for 10 hours due to a malfunctioning gauge in the cockpit. We had already boarded, then disembarked and spent the next 10 hours in the terminal. Coffee, donuts, pizza, soda were served to appease all of us. No compensation was offered – only periodic updates and apology after apology. Finally, a replacement plane was sent in so we could continue on our DIRECT flight to Cancun. What is Delta required to do for the passengers who were victim to this disgrace? Anyone have any ideas? I wrote on-line to Delta 2x explaining the situation and they have not responded. What recourse do I have if I have any at all. Advise please!!
Any chance you booked your trip with a credit card that provides travel insurance? That might be your best bet, at 10 hours almost any credit card insurance should kick in
I feel like Delta probably did as much as they could have in the situation by letting you off the plane, giving food and drinks, and ultimately still getting you to your final destination. I was on a diverted American flight in March due to a broken instrument in the cockpit, and we weren’t even offered food or drinks when we landed in the wrong airport!
Another idea if you have are an elite member with SkyMiles would be to route your request through there, since (unfortunately for everyone else) they’d have more reason to want to keep a frequent flier happy.
I’ve had these issues over my many years of air travel and I find that if I offer proof of actual damages I get reimbursed. Most frequently, my damages are forfeited prepaid hotel at destination, forfeited prepaid land transportation at destination and sometimes hotel at the airport for the delayed flight. It shouldn’t be the case but holding status with an airline usually provides a pathway to reimbursement. I’ve never been reimbursed a penny for “inconvenience,” – it’s always a matter of providing proof of damage.
Thank you for your suggestions. After pursuing this a bit more assertively, Delta agreed to compensate us in the form of two $200 vouchers for another trip. I am very satisfied!!! Way to go, Delta!!