Questions and Answers

My daughter was booked on a copa flight out of LAX and arrived airport T3, 21/2 hours before flight. COPA flight had been moved to depart from T7 and passengers weren’t notified -there were just laminated notices around. Shuttle didn’t get her across in time and she ended up missing flight and airline wanted US$800 to rebook her. She had to end up paying A $450 for new flights
Can she claim this back ? What rights do passengers have in this situation ?

LAX was pretty good about notifying pax of the airline shuffle and it was covered by multiple blogs. I haven’t been to LAX but are there no signs on the roads that tell you which terminal you should be at?

Hi Carol!

I’d agree with David, unfortunately. There was lots of news about the terminal change, and if she’d checked in online her boarding pass would have shown a gate 7x instead of 3x. If she checked in at the airport 2.5 hours before departure, she would again have been given the boarding gate number in T7. She could have then walked or taken the intra-terminal bus to T7 before going through security — even walking only takes ~20 minutes.

If she were connecting in LAX it might be different, but I don’t think the airlines will be very sympathetic in this case, sadly. If she had trip insurance on the tickets there might be some coverage there?