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United ticketed flight to HNL, layover, Hawaiian flight LIH, 1st class benefits?

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LAX to ATH on Delta, “Upgrade Certificate not available for this flight”???

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Just 1 Non-Stop a Day JFK/DFW?

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What would you do?

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USVI to US

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Experiences from South Pacific in January

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First QR flight into KSA airspace in more than 3 years!!

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Transfer on 2 separate tickets

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Access AA Flagship Lounge

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Answers (5)

Misleading prompts

Misleading prompts

  1. Barry Thomson

    Hi,

    I saw Ben on CNN last night here in the UK.

    I have been a long standing customer of Expedia, but on booking a midweek flight, out of season for January 2019 return from London to Seattle decided to trade up to Premium Economy, as the increment from c £750 to £1,135.52 was probably just about worth it.

    However, when I checked my CC Statement I saw that Expedia had charged me £2,527.52 (£1,392 of a premium).

    I contacted them in November 2018, and was advised, and continue to be advised that I had not picked this up in time, and in response they eventually sent me a ‘Screen shot’ as per:-

    [I]“Ticket price changed from £1,135.52 to £2,527.52. Because prices change often, we recommend booking now to lock in this price”[/I]

    My point is that this ‘Screen flash” was highly misleading and in fact prompted me to make a hasty booking in error.

    Moreover, I have since been receiving unsolicited “Price Drop” emails from Expedia in relation to this forthcoming flight.

    I am making very little headway with Expedia Customer Services in the UK.

    Thoughts please?!

    Many thanks

    Barry

  2. Donna

    I agree that it’s (probably intentionally) misleading and anyone could have made the same mistake. I’m sure you’ve asked to cancel and get a refund, correct? I’ve successfully pursued similar issues with my credit card company and had favorable outcomes. Hopefully, the resident brain trust here will chime in with more useful advice. I feel your pain – good luck, I hope you get favorable resolution.

  3. Barry Thomson

    [QUOTE=”Gia, post: 62292, member: 1566″]I agree that it’s (probably intentionally) misleading and anyone could have made the same mistake. I’m sure you’ve asked to cancel and get a refund, correct? I’ve successfully pursued similar issues with my credit card company and had favorable outcomes. Hopefully, the resident brain trust here will chime in with more useful advice. I feel your pain – good luck, I hope you get favorable resolution.[/QUOTE]

    Thank you for your post and sentiment. However, I do not think that ‘misleading’ ploys should be sustainable currency for a any reputable company. I have contacted one of their UK Directors as am just on a loop here with ‘Customer Services’ which given the ‘000’s of $$$ I have put their way is simply unacceptable.

  4. rickyw

    Barry, if you continue to not make progress, you could consider escalating to a higher level. I’d recommend using this as a real last-resort. Also, be prepared for the higher level contacts to stand by the earlier statement. You just never know…

    [URL]https://www.elliott.org/company-contacts/expedia/[/URL]

  5. Barry Thomson

    [QUOTE=”rickyw, post: 62308, member: 1436″]Barry, if you continue to not make progress, you could consider escalating to a higher level. I’d recommend using this as a real last-resort. Also, be prepared for the higher level contacts to stand by the earlier statement. You just never know…

    [URL]https://www.elliott.org/company-contacts/expedia/[/URL][/QUOTE]

    Thank you for this helpful response and information. In view of the scale of the ‘premium’ that I have had to pay, and the clear margin that Expedia have made, and the fact that I have used them extensively since the mid 1990’s to me means that there is an albeit rather an old fashioned stance regarding principles / loyalty / personal service that should not be abrogated. I would like to think that a ‘higher authority might recognise these principles…?!

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