Questions and Answers

Hi,

I saw Ben on CNN last night here in the UK.

I have been a long standing customer of Expedia, but on booking a midweek flight, out of season for January 2019 return from London to Seattle decided to trade up to Premium Economy, as the increment from c £750 to £1,135.52 was probably just about worth it.

However, when I checked my CC Statement I saw that Expedia had charged me £2,527.52 (£1,392 of a premium).

I contacted them in November 2018, and was advised, and continue to be advised that I had not picked this up in time, and in response they eventually sent me a ‘Screen shot’ as per:-

[I]“Ticket price changed from £1,135.52 to £2,527.52. Because prices change often, we recommend booking now to lock in this price”[/I]

My point is that this ‘Screen flash” was highly misleading and in fact prompted me to make a hasty booking in error.

Moreover, I have since been receiving unsolicited “Price Drop” emails from Expedia in relation to this forthcoming flight.

I am making very little headway with Expedia Customer Services in the UK.

Thoughts please?!

Many thanks

Barry

I agree that it’s (probably intentionally) misleading and anyone could have made the same mistake. I’m sure you’ve asked to cancel and get a refund, correct? I’ve successfully pursued similar issues with my credit card company and had favorable outcomes. Hopefully, the resident brain trust here will chime in with more useful advice. I feel your pain – good luck, I hope you get favorable resolution.

[QUOTE=”Gia, post: 62292, member: 1566″]I agree that it’s (probably intentionally) misleading and anyone could have made the same mistake. I’m sure you’ve asked to cancel and get a refund, correct? I’ve successfully pursued similar issues with my credit card company and had favorable outcomes. Hopefully, the resident brain trust here will chime in with more useful advice. I feel your pain – good luck, I hope you get favorable resolution.[/QUOTE]

Thank you for your post and sentiment. However, I do not think that ‘misleading’ ploys should be sustainable currency for a any reputable company. I have contacted one of their UK Directors as am just on a loop here with ‘Customer Services’ which given the ‘000’s of $$$ I have put their way is simply unacceptable.

Barry, if you continue to not make progress, you could consider escalating to a higher level. I’d recommend using this as a real last-resort. Also, be prepared for the higher level contacts to stand by the earlier statement. You just never know…

[URL]https://www.elliott.org/company-contacts/expedia/[/URL]

[QUOTE=”rickyw, post: 62308, member: 1436″]Barry, if you continue to not make progress, you could consider escalating to a higher level. I’d recommend using this as a real last-resort. Also, be prepared for the higher level contacts to stand by the earlier statement. You just never know…

[URL]https://www.elliott.org/company-contacts/expedia/[/URL][/QUOTE]

Thank you for this helpful response and information. In view of the scale of the ‘premium’ that I have had to pay, and the clear margin that Expedia have made, and the fact that I have used them extensively since the mid 1990’s to me means that there is an albeit rather an old fashioned stance regarding principles / loyalty / personal service that should not be abrogated. I would like to think that a ‘higher authority might recognise these principles…?!