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Answers (2)

Denied boarding, bought on Chase S Reserve

Denied boarding, bought on Chase S Reserve

  1. Amir

    Hi Lucky,

    I bought an airline ticket on Frontier with my new Chase Sapphire Reserve.

    I checked in online, on the website of Frontier, because I didn’t want to download their app. This was really a one-off flight and Frontier was in fact the most convenient way to fly.

    I got to the airport and because my Lyft driver got lost, I reached the check-in counter 35 mins before the flight. A surly check-in agent refused to print my boarding pass saying the flight was closed. She said I wasn’t checked in even though I know I was (I fly over 50k a year, there’s no way I wouldnt know if I wasn’t checked in after I used their website). She refused to let me get on the flight although there was ample time and said she could rebook me 24 hours later which wouldn’t serve the purpose of my trip (to stay in DC 12 hours basically).

    As a result I left the airport, took another Lyft back to my hotel where I paid an extra night and left the following day in a different ticket.

    I am basically out the $230 airfare plus transportation plus hotel night because of what frontier did. What’s my recourse here? Surely Chase should reverse the charge since I was denied boarding through no fault of my own. I spoke to them and they determined that none of the travel insurance products associated with the card apply. They put me through to customer service to contest the charge then they hung up. I have to say I’m not very impressed with their CS. I regret not having used Amex which would have canceled the charge with one phone call.

    Any thoughts?

  2. Gaurav

    [USER=2328]@Amir[/USER], you probably need to just contact customer service and file a dispute. I doubt AmEx would have just waived a charge just based on your call.

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