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Answers (5)

Waiving AA phone booking fee.

Waiving AA phone booking fee.

  1. Hugh B

    If there is an itinerary that I want to book on AA that doesn’t show up online but, I can piece together by searching for separate segments, will I have to pay the phone booking fee. Also, if I book a mixed-cabin award (priced the same a business) will I get any sort of upgrade priority (the cabin looks relatively empty) or MCE seating?

  2. David W

    For partners that cant be booked online – there is no phone booking fee. If the agent tries to include it, remind them that the partner isnt bookable online and there should be no fee. If it’s on partners that can be booked online but is complex, I dont believe AA charges a phone booking fee either. Just bring it up to the agent when finalizing the itinerary.

    There is no upgrade priority for award tickets where some segments include an involuntary downgrade. On AA, you’d be in regular economy, not even MCE, unless you had status that grants you MCE seats for free. In these cases, monitor award space and as soon as you see a seat open up, call AA and ask them to change the ticket – there is no additional cost, aside from possible nominal changes in taxes and fees.

  3. Hugh B

    Thanks, just 1 more question: I know that you can change the award as long as it is same Origin and Destination (like DCA-MIA-UIO replaced with DCA-MCO-MIA-UIO.) the question is: can you change it from DCA-MIA-UIO to BWI or IAD-MIA-UIO.

  4. David W

    I dont believe AA allows changes between co-located airports anymore and would consider that an origin change.

  5. Gaurav

    I’ve actually had an agent do that for me in the past (switch between co-located airports) but it may be very much a YMMV situation.

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