Questions and Answers

Hi guys,

I’ve got a AMS-HKG-AKL C class Award ticket through AA on CX metal for mid-next year.

I’d like to upgrade to F class for the Europe to HKG sector.

As there is no direct F class out of AMS, I am thinking of departing from MXP rather than AMS connecting to MXP. It works out better for the logistics of my trip. The new proposed itinerary would be MXP-HKG-AKL in F on CX metal.

When I call up the reservation centre to do the change, agents kept telling me there would be $150pp mile re-deposit fee as I am changing the origin of the trip, and they need to cancel the first ticket, re-instate the miles, then book a new ticket.

However, I thought AA had a policy that as long as you are upgrading within the same award type in the same region, there would be no re-deposit fee charged.

Can anyone confirm this please? Do you know how I can get the agent to waive the fee?

Cheers!

[USER=1147]@KiwiHighFlyer[/USER] sorry to be the bearer of bad news but the agent is right. It is not the region that matters but your start and end point. You could leave the itinerary in place and hope for a schedule change that will allow you to cancel without a fee and just book the other trip separately if you have enough miles. If you think you might travel that route again you can always just cancel the routing and use your miles within a year of booking for another trip with no fees.