American Air miles
Can you help?
0
Questions and Answers
Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Filter by:
Booking Domestic Connecting (Positioning) Flights Close in to Departure
Can you help?
0
cards
Can you help?
0
JFK –> LCA emirates
Can you help?
0
Miles and More problem
Can you help?
0
SIN-TYO with UA miles?
Can you help?
0
Struggle With Turkish Airlines Schedule Change
Can you help?
0
Partner airline PlusPoint Upgrade Site Down?
Can you help?
0
PIT to BER UA F/J redemption?
Can you help?
0
Expiring Plus Points
Can you help?
0
Answers (2)
Update to booking “standard” award nights at luxury resorts
Update to booking “standard” award nights at luxury resorts
-
Anonymous GuestLucky,
Any update on booking “standard” rooms at Luxury properties for the base rate? I booked 5 nights in a Bedouin Suite at Al Maha and was charged an extra 30,000 points for an “upgraded room”. Seems like the Bedouin Suite is the entry level accommodation at this property. Once all this is sorted out will the extra points be redeemed automatically or will I have to request a refund?
-
Anonymous Guest
That’s wrong, I was able to book that same room on the SPG app (not the Marriott one) at the correct rate of 30k points per night.
I wouldn’t expect anything to happen automatically — if you have the extra points to book a new reservation I would probably do so, and then call to cancel the one that was charged at the wrong rate (and stay on the line while the points are redeposited).
Your feedback is important in helping us keep our community safe.