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Answers (1)

Marriott Removing Certain Rooms from Suite Night Awards after Bonvoy Introduction

Marriott Removing Certain Rooms from Suite Night Awards after Bonvoy Introduction

  1. Anonymous

    Question for the group (or Lucky if you’re reading)

    Has anyone else had experience of a Suite Night Room Award Category being removed after the introduction of Bonvoy?

    I made a reservation at the JW Marriott Venice back in October 2018. It was for the top level Pool Suite with a Venice View. I made this through a “points advance” reservation

    Checking back in this week when redeeming my points – my room type is no longer available and I cannot re-select it.

    When I redeemed the points my request was automatically removed.

    Contacting the Hotel – I was given this response:

    [I]Greetings from sunny Venice![/I]

    [I]We thank you for contacting our customer care and we are sorry that your request was recently rejected.[/I]

    [I]We regret to inform that, being a unique category, La Residenza Pool suite is no longer part of the SNA benefits.[/I]

    [I]We will be, however, pleased to add a note to your reservation concerning a complimentary upgrade, as you are a valued Titanium Elite member.[/I]

    [I]Please do let us know if we can be of any further assistance.
    Has anyone else had experience of this ? Also beware if you have the same request at this hotel….

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