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by Ben Schlappig Guest April 17, 2019, 6:13 pm

Lifemiles subscription

Anonymous Guest
April 17, 2019, 6:13 pm

So I have a monthly subscription to buy miles from Lifemiles. For the past 3 months i have been charged on time and received my miles accordingly.

However they did not process this month’s charge so i called and inquired about the issue. I was told on the phone that they would process April and May next month at the same time, and i would receive my miles then. I thought it is ridiculous, and defeats the whole point of monthly subscription because i need miles to complete my award booking. So i pushed back on their solution of having both months processed in May, and was told to send an email to their support if i wanted to get my miles (which i was entitled to receive) for this month?!?!

They also requested me to take photo of my ID or passport and include in there as if I was asking them for a favor. The whole situation is just so bizarre that I don’t know whether to laugh or to be angry at them.
Anyone run into the same problem like me?
1. glenn t Diamond
  May 21, 2024, 8:29 pm
  
  I think it extremely unreasonable to ask for a photocopy of any ID for a minor enquiry. I would be very uncomfortable exporting such personal information to a South American set-up given the high possibility of Identity theft or fraud.
  Also Avianca’s IT systems appear to me to be very flaky, and I wouldn’t be surprised if it could be easily hacked and masses of data stolen.
  I use a CC of minor value to me (with limits I can change at will) for buying miles from LM, and other vendors I have little confidence in.
  Could be that this is not official LM policy, and some agent/s are running a side hussle (just sayin’).
JasonGetsAround New Member
August 30, 2024, 1:05 pm

Any DPs on LM+ members able to cancel previous award flights avoiding the $200 cancellation charge?

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