Questions and Answers

Hi All,

I had a Lifemiles award booked SYD-ICN-LAX. It appears Asiana’s done some sort of schedule re-jigging as my SYD-ICN flight was cancelled about 6 months out. It seems maybe they’re not planning on operating the route 7x weekly anymore.

Aaaanyways, I called Asiana and they told me to talk to Avianca, which naturally I am reluctant to do. What are my rights/what should be my expectations in this situation?

Thanks,
Josh

You’re going to have to talk to Avianca, sadly.

I might skip the frustrating step of calling though, and just email [email][email protected][/email]. In theory they should be able to work with the alliance liaison to get you rebooked, but in practice…

[QUOTE=”Tiffany, post: 25676, member: 7″]You’re going to have to talk to Avianca, sadly.

I might skip the frustrating step of calling though, and just email [EMAIL][email protected][/EMAIL]. In theory they should be able to work with the alliance liaison to get you rebooked, but in practice…[/QUOTE]

Thanks Tiffany, that’s what I’ve done.

I think every sentence on Avianca’s website should have an asterisk which leads to:

*theoretically

Not sure if anyone cares, but I hate it when threads like this never have any resolution so I’ll provide my experience:

Avianca were not able to re-book the ticket unless award space was available, which it was not. The Support email address was not helpful, and merely directed me to call the airline.

I called Asiana and they were extremely helpful. I am not sure whether the agent opened up space for me, but what I understood happened was that Asiana has an automatic schedule change re-booking feature. The agent I spoke with ended up manually changing the automatic suggested schedule change to the dates I wanted, at which point I was able to call Avianca to reissue the ticket.

Ended up flying one day earlier, but otherwise a happy ending.

Fun note: I received 11 confirmation emails from Avianca, half in english, half in spanish, all slightly different, when the ticket re-issue went through.

Glad it worked out in the end! Happy travels 🙂