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What happened to LH and LX premium award space???

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Disappearing Lifemiles awards

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Large Increases in Award Costs in Delta Skymiles

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Emirates downgraded flight

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Alaska Airline Miles – British Airways First Class

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ANA Mileage Club – Can’t book a ticket for my partner?

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Mixed class itineraries no longer available on JAL using Alaska Miles

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LH First award space on partner airlines missing

1

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Answers (5)

Lifemiles Schedule Change

Lifemiles Schedule Change

  1. aussiejosh

    Hi All,

    I had a Lifemiles award booked SYD-ICN-LAX. It appears Asiana’s done some sort of schedule re-jigging as my SYD-ICN flight was cancelled about 6 months out. It seems maybe they’re not planning on operating the route 7x weekly anymore.

    Aaaanyways, I called Asiana and they told me to talk to Avianca, which naturally I am reluctant to do. What are my rights/what should be my expectations in this situation?

    Thanks,
    Josh

  2. Anonymous

    You’re going to have to talk to Avianca, sadly.

    I might skip the frustrating step of calling though, and just email [email][email protected][/email]. In theory they should be able to work with the alliance liaison to get you rebooked, but in practice…

  3. aussiejosh

    [QUOTE=”Tiffany, post: 25676, member: 7″]You’re going to have to talk to Avianca, sadly.

    I might skip the frustrating step of calling though, and just email [EMAIL][email protected][/EMAIL]. In theory they should be able to work with the alliance liaison to get you rebooked, but in practice…[/QUOTE]

    Thanks Tiffany, that’s what I’ve done.

    I think every sentence on Avianca’s website should have an asterisk which leads to:

    *theoretically

  4. aussiejosh

    Not sure if anyone cares, but I hate it when threads like this never have any resolution so I’ll provide my experience:

    Avianca were not able to re-book the ticket unless award space was available, which it was not. The Support email address was not helpful, and merely directed me to call the airline.

    I called Asiana and they were extremely helpful. I am not sure whether the agent opened up space for me, but what I understood happened was that Asiana has an automatic schedule change re-booking feature. The agent I spoke with ended up manually changing the automatic suggested schedule change to the dates I wanted, at which point I was able to call Avianca to reissue the ticket.

    Ended up flying one day earlier, but otherwise a happy ending.

    Fun note: I received 11 confirmation emails from Avianca, half in english, half in spanish, all slightly different, when the ticket re-issue went through.

  5. David W

    Glad it worked out in the end! Happy travels 🙂

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